LeafFilter
Reviews and Complaints

Still unable to contact anyone. They were aggressively pursuing contact with me, often concealing who wag. I am cancelling todays appointment.

Follow-up to my review on 5/14/2024. Please do not do business with them.

The contract you sign is not worth the paper it is written on.

On 4/30/2024, I made the 1st call to request assistance from corporate representatives and spoke to Mikala at 10:30 am. She said she would have someone return my call within one business day. Since I didn't get a response, I made the 2nd call on 05/02/24 at 10:50 am and spoke to Nicole, who gave me the same response. Frustrated with the lack of response, I filed a complaint with the Better Business Bureau for consumer fraud on 5/02/2024.

On 05/07/2024, I made the 3rd call as I still did not receive a response from the second call. I spoke to Ashley at 12:01 pm, and she said she would have someone return my call within one business day. Finally, on 5/09/2024, I received a call from the Mobile, AL office offering a $600.00 credit. They claimed there was no clog because they missed a 2-foot gap in our filter.

He claimed no filter no clog! However, I insisted the system was clogged and requested a refund as per the "no clog guarantee" in the contract. I also mentioned that I had a video showing the clogged gutters/filters throughout our home (attached still shot could not attach the video here). I sent the video to them.

On 05/14/2024, I submitted a review on Yelp. Shortly after, on May 15, 2024, Twig L. from Corporate responded, suggesting that I email their customer service. On 5/15/2024, Natalie from Customer Service called at 10:45 am and said she would have a manager return my call.

On 5/29/2024, Abigail Whitworth, Customer Relations Manager, called at 9:18 am. According to her, the complaint fell under "Workmanship" and that they would come out and add the 2 ft. missing filter and inspect the work. I referred back to the contract; we had a clog in the system, which is not consistent with the contract we signed.

The fact that they did a faulty job was not our fault. The contract does not limit the no-clog guarantee to installation or workmanship if they mess it up. I requested that she send me an itemization of the work and the number of times they had to return to my home. Each time, I had to take off work to wait on them.

I went back and forth with the BBB to get a resolution. Finally, on June 5, 2024, they notified me that they closed the case, stating that the business addressed the issues within the complaint and that the business made a good-faith effort to answer the complaint. I expressed frustration with obtaining a fair resolution and how the business handled the situation. How did they determine the business made a good faith effort?!

I asked several times how they arrived at the $600.00 credit they were offering, the contract amount was $2,513.00, which I paid in full for work that was supposed to be done in a "substantial and professional manner" (in the contract). I missed several days of work to be home for them to fix their errors in addition to time and aggravation. BBB was of no help. With all the complaints and negative reviews, Leaf Filter has had, they continue to support this business.

Many of these complaints are as recent as May 2024. What happened to doing the right thing! They are in business because of us the consumers, be honest and honor your contract when you violate the terms.

And please stop advertising the "no clog guarantee, no holes, no gaps, no openings = zero clogged gutters!!! They need to be investigated for unethical business practices and consumer fraud.

Very disappointed in Alabama.

Recently had new gutters and Leaf filter installed. Problem with inside miter plugging up so replaced by Tim from Leaf filter with good results. Pleased that the company worked hard to correct the problem and were pleasant to work with.

Your regional manner informed me today tvhat Leaf Filter would not hold true on your Warranty amd that Id pay to have them come and dremove the debris from my gutter system. Water runs over them without them being clogged.

The didnt before the install. IThis is not what I paid for!! You guys are in violation of your own Warranty. Your Manager didnt care, was rude and extremely unprofessional.

He made it personal. His name was Mike. He did not give me a Last name. I want to speak with someone that actually cares.

My name is Chad Hendricks, 125 N Fork Drive, Anderson SC 29621. 828-387-****

In March 2022, you changed my gutters at 3 Orr Street. Ottawa, ON, K2J 1E5.

I am presently in process to sell my property, and I cannot find the invoice you provided me with. I have to give this invoice to the new owner.

Please, email me a copy.

Thank you in advance.

I had a Leaf Filter system installed 2 years ago and just recently noticed that the gutter on the back of my house was clogged in two spots. I have called the local Lead Filter office to get them to come out and correct the issue as this is part of your warranty!

I called and set up an appointment and when the day came, they never showed!! I have called Leaf Filter 3 times and escalated my issue, no one has called me back!!

This is ridiculous!!! Horrible service!

Leaf Filter put my gutters in wrong and when they sent somebody out to correct it I already had flooding into my living room that caused mold. Ive been trying to get Leaf Filter to take responsibility and pay me back for the money I put out to remove the mold in my house.

Its been months and I just get the runaround.

I would never recommend them to anyone. Terrible company terrible communication, employees who dont care about the quality of their work or their customer satisfaction.

Installers cut two rows of shingles while installing leaf filters and damaged several areas of roof, leaving the bare plywood showing in one place. The second company employee looked at the roof, and admitted their installers had done major damage to,roof.

At his request, we got two,estimates for,the repair. An insurance adjuster also came out to examine the damage. Three days later we got a phone call from the insurance company stating Leaf Filter had no insurance. Since then I have called the local office.

On the one time the phone was answered, I was told they would be in touch with corporate and call me back. Which has never happened.

Repeated phone calls and emails have been ignored. I will never recommend this company because you clearly do not have any measure of quality assurance or customer service.

Had your product installed on January 11,2024. Excellent service from the installer but your sales rep not so much!

Contacted sales rep several times about the veteran discount. First contact he promised we would receive it which we never did (to my knowledge). Contacted him several times and received an excuse each time!

The last text I sent got NO reply!! Am hoping you can help me with this matter.

repaired fascia and soffit contractors came late evening and did not have enough daylight to complete the job end up working in the dark, next morning I was not pleased with the plywood showing and not replaced with primed white wood.

I have been dealing with LeafFilter since November 2022. I need someone to come out & fix what they have messed up & repair the damage done by their sub-contractor employees. They've had at least 3 people come out & assess the damage, document & take pictures. Plus I have sent multiple pictures myself. They all agree it's messed up, the roof needs fixed, 3 of my existing gutters that were brand new seamless gutters that were installed prior to LeafFilter replaced, the fascia board & flashing replaced, etc, & the system that I paid for properly installed. The leak that they have caused is soaking my siding worse than it was when they assessed the damages last time. I have been told time & time again that they would take care of this mess & have someone out here to repair & install. Then they decided that the roofer should take care of that first, so they gave me a number to a roofer to call & get estimate. Their roofer did not show up. Then they decided I should choose a roofer, get estimate & send it to them. The first 2 roofers that came out didn't want to be involved. The third one inspected, sent me an estimate & pictures of what needed done & I promptly sent them to Don Cipriano as requested. Then I call them because they never do & I'm told my claim was denied. What claim!! I never filed a claim! What claim? There is no claim! This is what you did & what you need to fix. I don't need to claim anything. They messed up & they need to fix it. Multiple people have been here to document & take pictures & all have said how terrible it looks, apologized for the damages, noted the damages & what wasn't done & said someone would be in contact. However, they told me to go ahead & get a roofer out for estimate so they would have that, as well. Then they wanted me to go ahead & have the repairs made to the roof & then I would get reimbursed by the subcontractor they use that caused the damage. I said absolutely not. They would be getting reimbursed not me. So, here we are & nothing is fixed, the damage from the leak is getting worse & still nothing. What the heck can you do for me to get somebody out here & fix this nightmare they've created. Since this all started, I have had a stroke. This is not good for me. I shouldn't have to be dealing with this stress. They *** up, they have already admitted that multiple times, they need to follow through & fix it. Period.

Carla Gordon

Crestline CA.

(909)589-****

(562)544-****

I live in Black Forest, Colorado, near Colorado Springs. My lot is in a Ponderosa Pine forest.

I had Leaf Filters installed because of pine needles collecting in the gutter. The lifetime warranty sounded very good.

The first summer we had some heavy rain, which is common here. In places, the water came down the roof so fast that it just ran over the filter and on to the ground. I removed the sections of filter from that area to solve that problem

Then, the first winter I found that needles would still collect on top of the Leaf Filters and hang over the edge, causing a drip at that spot.

This caused icicles to form which dripped on a freezing cold walk creating a frozen puddle. As a result, I have to use a long pole with a wide plastic blade to pull snow off the gutter when it snows to prevent ice dams and icicles. Interestingly, the spot where I removed the filters I had no problems with ice dams or icicles.

Today I noticed that in a spot where the gutter goes inside a 90-degree corner, there was a constant drip from melting snow. I went up on a ladder to investigate and found that where the sections of mesh used to meet in the corner have now pulled away from each other about an inch, allowing water to channel through the gap and onto the walk with the familiar ice rink in front of the front door.

I said I've had it and would resort to warranty service to fix it.

I called Leaf Filter customer service to arrange to have someone come and fix the issue with the lifetime warranty. I was told it would cost $95 to have some come look at it. I was also told the warranty only covers defects for a year. All the lifetime warranty covers is a gutter clogged with debris.

Clogs with snow or ice, and leaks aren't covered.

I have never been happy with this product. To say I'm unhappy is an understatement.

I can't print the words expressing how I really feel.

Before I had this installed, I paid a guy to come clean the gutters for less than a hundred bucks. That would cover the cost of the Leaf Filters for longer than I'll be breathing.

On January 10th, a leaf filter tech drove to my yard and got stuck. I have a big section onto my yard that is torn up.

I contact the manager, who said he will get the yard fix. It is now going on 3+ weeks and I have being getting is excuses. I emailed the customer support center.

All they did was forward the email to the manager in Alpharetta. He has not updated me on the process, besides saying he can do anything.

We told their rep that we were not interested after he gave us a quote. They have called continuously from multiple area codes.

I block them and they call from many different numbers. They text also. I sent a message to please take us out of their system, but they did not. I finally had to contact LifeFilter directly to ask them to take our number out of their system and to quit bothering us.

Their quote was very high for the small job we originally asked about. They kept finding other things they said needed to be fixed.