Contact LeafFilter Customer Service
LeafFilter Phone Numbers and Emails
Toll-Free Number:
-
(800) 749-4566
Customer Service:
-
(800) 290-6106
LeafFilter Email:
Contact Information
LeafFilter Website:
LeafFilter Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours of operation: Monday – Thursday: 8am – 9pmFriday: 8am – 5pmSaturday: 8am – 6pm
LeafFilter Customer Service Reviews
I signed a contract on August 6. System was installed poorly, including putting it under my shingles so my shingles now curl up.
I have talked with 14 different people, 2 individuals twice and 1 individual 4 times. They do not show for appointment. They do not fix the system. Their customer service individuals always say "I am so sorry" but nothing changes.
I have been lied to, treated rudely and intimidated. I would like them to come get their materials and get out of my life!!
Do not buy!! Shame on Consumer Reports for giving them a solid rating!!
False advertising, claims you never have to us a ladder again, not true, debrie clogs gutters and water goes over top, terrible customer service, paid 10,000 dollars for this system, it doesn't do as advertised, we want our money back, they want to charge you for coming out to even look at the problem,
Follow-up to my review on 5/14/2024. Please do not do business with them.
The contract you sign is not worth the paper it is written on.
On 4/30/2024, I made the 1st call to request assistance from corporate representatives and spoke to Mikala at 10:30 am. She said she would have someone return my call within one business day. Since I didn't get a response, I made the 2nd call on 05/02/24 at 10:50 am and spoke to Nicole, who gave me the same response. Frustrated with the lack of response, I filed a complaint with the Better Business Bureau for consumer fraud on 5/02/2024.
On 05/07/2024, I made the 3rd call as I still did not receive a response from the second call. I spoke to Ashley at 12:01 pm, and she said she would have someone return my call within one business day. Finally, on 5/09/2024, I received a call from the Mobile, AL office offering a $600.00 credit. They claimed there was no clog because they missed a 2-foot gap in our filter.
He claimed no filter no clog! However, I insisted the system was clogged and requested a refund as per the "no clog guarantee" in the contract. I also mentioned that I had a video showing the clogged gutters/filters throughout our home (attached still shot could not attach the video here). I sent the video to them.
On 05/14/2024, I submitted a review on Yelp. Shortly after, on May 15, 2024, Twig L. from Corporate responded, suggesting that I email their customer service. On 5/15/2024, Natalie from Customer Service called at 10:45 am and said she would have a manager return my call.
On 5/29/2024, Abigail Whitworth, Customer Relations Manager, called at 9:18 am. According to her, the complaint fell under "Workmanship" and that they would come out and add the 2 ft. missing filter and inspect the work. I referred back to the contract; we had a clog in the system, which is not consistent with the contract we signed.
The fact that they did a faulty job was not our fault. The contract does not limit the no-clog guarantee to installation or workmanship if they mess it up. I requested that she send me an itemization of the work and the number of times they had to return to my home. Each time, I had to take off work to wait on them.
I went back and forth with the BBB to get a resolution. Finally, on June 5, 2024, they notified me that they closed the case, stating that the business addressed the issues within the complaint and that the business made a good-faith effort to answer the complaint. I expressed frustration with obtaining a fair resolution and how the business handled the situation. How did they determine the business made a good faith effort?!
I asked several times how they arrived at the $600.00 credit they were offering, the contract amount was $2,513.00, which I paid in full for work that was supposed to be done in a "substantial and professional manner" (in the contract). I missed several days of work to be home for them to fix their errors in addition to time and aggravation. BBB was of no help. With all the complaints and negative reviews, Leaf Filter has had, they continue to support this business.
Many of these complaints are as recent as May 2024. What happened to doing the right thing! They are in business because of us the consumers, be honest and honor your contract when you violate the terms.
And please stop advertising the "no clog guarantee, no holes, no gaps, no openings = zero clogged gutters!!! They need to be investigated for unethical business practices and consumer fraud.
Very disappointed in Alabama.
How Good is LeafFilter's Customer Service?
Summary of LeafFilter Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call LeafFilter?
Product/ Service Question:
- “Insurance claim”
- “Warranty”
- “My gutters aren't working properly at 2 ends”
Request for Information Question:
- “Question is n regards to appointment 9/3/24”
- “Reschedule service”
- “Looking for copper gutter screens for leaves.”
Staff Question:
- “Need service”
- “Customer Service”
- “Feel the service that was performed was not on the up and up.”
Activation/ Cancellation Question:
- “Want to cancel installation”
- “Cancelling today's appointment for estimate. Extremely difficult to contact.”
- “Cancel contract”
Employment Question:
- “Had gutters put in last week job not finished”
- “Your men unable to the job at my house. I have gutters and downspouts in my front yard that need to be picked up”
- “Payroll”
Return/ Replace Question:
- “Remove and replace gutter covers”
- “Gutter replacement”
- “They replace my gutter guards a few months back now the water is rushing off the corner and I can't walk out with out getting wet . It happen the first time and they replace the corner guard with larger one and moved it back to stop it”
Payments and Charges Question:
- “Over charged”
- “Cost”
- “Billing”
Refund Question:
- “For a refund”
- “I would like them removed my money back because I am not happy with him”
- “Followup on reimbusement”
Account Question:
- “Account number 2115”
Shipping and Delivery Question:
- “Haven't received written estimate”
Website/ Application Question:
- “Want to get started and I completed the previous application”
Other Question:
- “Installation”
- “Contact human resources”
- “My current leaf filter joints have gaps and roof debris is getting into the gutters.”
About
If you’re looking to upgrade your home with attractive, low-maintenance gutters, look no further. The experts at LeafFilter Gutter Protection are ready to provide you with the best service, by offering gutter replacement, cleaning, and repairs in addition to installing gutter guards. From its innovative design and award-winning technology to its professional installation, LeafFilter protects the value of your home and is the perfect complement to your roof with installation available on new or existing gutters. Contact LeafFilter to schedule a free estimate today! Senior & military discounts available.
LeafFilter is ranked 1 out of 54 in Gutters and Carpentry category
LeafFilter Gutter Protection
Matt Kaulig
LeafFilter Gutter Protection seeks to provide the best gutter cover solution paired with an outstanding customer service experience from beginning to end.
2005
USA, Canada
Compare LeafFilter To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
