Reply by LeafFilter

We really appreciate your business, Christopher. This is not our standard, and we know we can do better. Please contact us at 800-749-4566 at your earliest opportunity.
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1.9

They made the first appointment for Black Friday (11/24/23) and No Showed to the appointment. When we reached out, they could not find out information in their system, that we filled out at the end of October and gave them the deposit check (also cashed days before the first appointment for installation).

We called on Black Friday, again on Monday and again on Tuesday. Tuesday evening I get a call from the person, extremely apologetic (as expected) but when I said I had to request that day off, and we should be compensated for the inconvenience he said that the job was at cost, and they couldn't lower the amount anymore, but could give us a $150 gift Card for the inconvenience, which would be here for the installation. Yesterday I received a text from the installer asking to confirm today's job. I texted back to confirm and asked about the gift card.

He said he checked with the Director of Installation and the gift card hadn't been delivered to them yet, as it takes 2 to 3 weeks, and the Director told the technician that they should have rescheduled the job. The Technician said that he didn't want us waiting again for the appointment, so he wanted to keep the appointment for us. At this point, I said this is what we'll do. Keep the gift card, I'll make the check for the remainder of the agreed amount minus $150, and we're good to go.

The technician responded with we could not lessen the job total, as it was already at cost. (It is none of my concern if they make money on the job, or lose money. I made a contract with the sales person for the job, paid the deposit and was made available 2x to ensure we could get the job done. The company had failed to live up to their end of the work contract, and has displayed zero ramifications for such actions.) I told the technician I wasn't budging on the $150 less on the final check, and he cancelled the job.

I asked him to have the district manager to call me in the morning, so that we can coordinate the deposit reimbursement, but I have yet to hear from anyone from Leaffilter.

As a consumer based business, you need to understand that dealing with customers is important. Do what you say, and say what you do.

Show up to appointments, communicate issues, and if it costs you to own up to mistakes or to make it right, that's the cost of doing business. Learn from it, adjust from it, and make your teams better for the next customer.

User's recommendation: Do not do business with this company.

Monetary Loss: $200.

Preferred solution: Full refund.

Location: 1500 South Sunkist Street, Anaheim, California 92806, United States

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