LeafFilter's reply to:
LeafFilter Stopped Responding to Emails and Phone Calls After Asking for Refund - Resolved
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Company fixed the issue and I have been provided with apology. LeafFilter offered a settlement, which I accepted.
After posting on PissedConsumer, LeafFilter finally called two days later. Their only offer was to continue doing the same "repairs" that hadn't worked the previous two times.
We asked for other professional opinions and they all said the damage was too severe to repair. We hired another company to replace our entire gutter system. We couldn't risk all the water released from the LeafFilter-replaced miters impacting our foundation.Important note: This is not a comment on the LeafFilter gutter protection system. We only contracted LeafFilter for gutter repairs which were performed so horribly that the end result was worse than when we started.
The only non-leaking gutter corners were those LeafFilter didn't replace.
Further, they don't stand behind their work. Their "Lifetime Warranty" is a lifetime of calling them back to redo substandard work.
All of the work we paid for wasn't completed, and what was completed ruined our gutter system. The only miters that don't leak are the ones that weren't replaced.
A week ago I emailed our Leaf Filter sales rep, Dan Rosenthal, that after the senior installer came out to "fix" the leaks the original installer created in our gutter system, everything still leaks like a sieve.
I followed up with a voicemail, and still no response.
I am asking for a full refund of our purchase price, plus $5,925 to replace the gutter system your company ruined. I'm happy to supply damning pictures and video of the damage done to our home.
User's recommendation: Don't Let LeafFilter Touch Your Gutters.
Monetary Loss: $6195.
Preferred solution: Full refund.
LeafFilter Cons: Workmanship and service is terrible.
Location: 729 North Frontier Road, Papillion, Nebraska 68046, United States
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