Why after 6 years of standing behind your product, does LeafFilter want to charge me to make their product work properly?I bought the LeafFilter system in 2014 so I wouldn't have to shimmy down the end of my roof to clean my gutters or use a 16' extension ladder. We have maple trees in our yard and every spring they drop their pods.
Once the LeafFilter was installed, the maple pods no longer went into the gutter itself, but sat on top of the filter, preventing the gutters from doing their job. Since the LeafFilter product is guaranteed, in May 2015 I called LeafFilter to have the maple pods removed from the LeafFilter, and the company complied. I was given a business card with the phone number at the time. Every year since then, the situation has been the same...till this year.
When I called this year I was told there is going to be a charge of $95 for the service. When I asked why and explained the situation I was told someone from the local office would call me back. I spoke with the service manager (Louie) and he basically told me, it is what it is. I reiterated and told him i was going to call corporate, he told me they would just forward the message to him.
It's exactly what happened. I spoke with 4 different people May 18th and they either tried to pacify/patronize me or tell me they are going to charge me for the service. On several occasions I said if I knew I was going to have to pay somebody yearly to clean my gutters, or clean them myself, I never would have invested in the LeafFilter product. Nobody I spoke with was willing to address this concept.
One of the people I spoke with actually told me that I haven't given the wind enough of a chance to blow the maple pods of the screens. Luckily we haven't had too much rain because one year the maple pods actually took root in the LeafFilter. I imagine it will happen again if left unattended. The other thing that could possibly happen is that my roof will get damaged by the soggy maple pods.
The gentleman (Victor) I spoke with this morning tried to justify the cost by asking how much I would have to pay to get me gutters cleaned. I told him I have no idea because I always cleaned them myself. Then he asked how long it took me; like that makes a difference.
The bottom line is that LeafFiler stood behind their product for 6 years, but now doesn't want to. If they aren't willing to, then their advertising is apparently misleading, and I will be back on the roof or ladder doing the their product will not, and risking my well being.