LeafFilter

All of the work we paid for wasn't completed, and what was completed ruined our gutter system. The only miters that don't leak are the ones that weren't replaced.

A week ago I emailed our Leaf Filter sales rep, Dan Rosenthal, that after the senior installer came out to "fix" the leaks the original installer created in our gutter system, everything still leaks like a sieve.

I followed up with a voicemail, and still no response.

I am asking for a full refund of our purchase price, plus $5,925 to replace the gutter system your company ruined. I'm happy to supply damning pictures and video of the damage done to our home.

I never signed up for your emails. I don't even own a house much less need yard work. Please take me off your listing...

High pressure sales tactics were used by sales rep. He claimed we would NEVER have to clean our gutters again which is deceptive.

The price of $5611 was good for that day only. We felt overpowered by a slick, fraudulent presentation. He said winter install was not an issue, even though we had a lot of snow. There was no way to clean the snow-filled gutters before installing.

We told him we had new fascia/soffits going up in 2023 and he said no problem. He did not mention their class-action lawsuit which had just closed three weeks earlier It took only 2 hours to install the guards. After snow melted, cut gutter straps, pieces of metal, and screws were everywhere. This resulted in our shingles bulging over those areas.

Over winter, the guards iced up, preventing water from entering the gutters. The ice dam was 6x4 and 8-9 thick. Melting ice backed up under our shingles and caused ceiling damage. In 38 years, this never happened.

Two so-called technicians came out to address the ice issues and told us to clean them twice a year. One said, That was the best I could do because valley areas are always a problem. These technicians show up in non-marked cars with a few tools in the back seat. The guards completely clogged with granules and cottonwood seeds in the spring.

Water poured over the gutters while nothing came out of the downspouts. Our long-time contractor had to remove the guards in order to replace the fascia and soffits. This was against what sales rep told us. Our contractor told us all the gutter straps had been cut.

He removed the guards, and I spent hours cleaning them. The sections were twisted and warped.

When we contacted LeafFilter, Chris at LF told us it was black and white against us because their technicians should have removed the guards and not our contractor. This apparently voids any so-called warranty.

I registered and received my warranty. I downloaded and printed the warranty but it doesn't have my name and address on the paper. Is it supposed to have any information showing the warranty is for my house ?

I contacted Leaf Filter the first week of June, via the Internet, about getting my gutters/fascia replaced.

I was contacted over the phone and set an appointment for an estimate on 06/08/2023.

Kyle was the rep who showed up. Gave a great presentation, and took all the measurements of my house.

We discussed options, and he gave me a quote for all my fascia board getting replaced, and all new gutters.

It was 328 of fascia and 400+ off gutters.

With Leaf filters installed, it was close to $15,000. $7000 of that price was the cost of the fascia.

I declined the leaf filter and just wanted gutters and fascia done. He came back with a price of around $11,000. But if I chose to get it done in the next 2 weeks, he could do it for $8500.

I agreed.

I signed the installation contract.

He checked with the install group, and he had me scheduled for Monday 06/12/2023. He said he would notify me of the installation time in the next few days.

Kyle texted me at 5:12 pm on Saturday and confirmed the start date of the installation would be 06/12/2023. He said it would take 2-3 days, due to the fascia replacement.

Great. I took off work on Monday, so I could be home for the installationAs required by Kyle.

I rescheduled all other activities that were on Monday and moved them to Friday.

06/12/2023 I contact Kyle @ 10:44 am because the install crew had not shown up, or called..He said he was with a client and would get me an eta. I waited till 12:00, and still no response from Kyle.

I called the 800 number listed on the contract, to get an ETA on the crew. The lady on the phone told me she had the install contract, but had NO install date listed on it..I was very frustrated.She said the next available day would be Friday I took it because I needed new gutters. My wife now had to change her schedule, so she could be home on Friday for the installation.

I could not be there, because I now had a full day of work scheduled on Friday.

06/14/2023 Tuesday @ 1:12pm. Leo from Leaf Filter contacts me and confirms my install date. He also asked why I wanted all my fascia replaced. He said I probably didnt need it all replaced.

I told him I had a few rotted-out corners, and some rot along my dormers. I asked if he could come by on Thursday (06/16/2023) to look at my fascia. He said he would stop by Thursday, afternoon/evening time, to make sure I am getting what I need.

06/16/2023 No Leo. No one shows up to look at the house.

06/17/2023 8:00 am.

Maldonado Gutters shows up to install the gutters and replace my fascia. Apparently Leaf Filter contracts with other gutter companies, to install their stuff..Kyle NEVER said anything about that.

Jose asks me about replacing all the fascia He talked to Leo, and we agreed to replace the fascia that they feel needs to be replaced. They wont really know how much fascia to replace until they pull off all the gutters. Jose also asked about Down Spouts.

I initially declined downspouts, but Jose said my current downspouts were not in good shape, and wouldnt match up to the new gutters. I told him to replace the downspouts also.

I asked about getting an updated price/contract, he mentioned Leo handles that. No contact with Leo/Kyle, or anyone from Leaf Filter about these changes...

I left @ 9:30 am, to go to work.

5:23 pm I get a phone call from my Wife. She said the gutters people are done, and they want to get paid.

I asked her to walk around and make sure the work was done. She told me they replaced all the gutters and downspouts.But they didnt replace much Fascia. I asked her how much fascia. She talked with Maldonado Gutter guys, and they said they replaced 32 of 2x6 fascia, and 32 of 1x3 fascia.

Total of 64 of fascia.

Ok. I then asked how much do we owe them? Maldonado Gutters said we owed them the contract price of $8500.and to make the check out to Maldonado Gutters I said, ABSOLUTELY NOT!

The original contract had 328 of fascia, which was 70% of the cost of the contract. Since we cut 80% of Fascia, figured the price would drop by a lot.

I didnt get an official quote on the repairs before they started, because he could not give me a quote.

Maldonado Gutters contacted someone at Leaf Filter, and I got a call from Kyle @ 5:51 pm. He told me we needed to pay the contract price. I said NO. I told him the contract had 328 of fascia, and only 64 was replaced.

I told him I needed a revised invoice, with the work that was actually completed. He asked if I could just pay the contract price, and work out the pricing stuff later. I said, ABSOLUTELY NOT. What kind of scam is he running?

Kyle wants me to pay for work that was NOT done, and try to get my money back later. He asked me why the job changed from the original contract. I told him, Leo, from Leaf Filter, contacted me. I told him Leo prompted me to not change all my fascia.

Kyle was upset, and told me all changes were supposed to go through him..I told him I did contact him on Monday, and he never called me back... I also told him, Leo, from Leaf Filter, recommended I dont replace all the fascia. Leo never said anything about needing a new contract, or revised pricing.

I told Kyle I needed an invoice, with the breakdown of the work completed. He said he couldnt do that, he would just give a new Price, but no explanation of the costs.

He also said he was on the road, and couldnt get me the revised pricing until tomorrow. I told him I would pay him when I get the revised invoice.Whatever day that is... He said he would contact the install crew, and try and get an invoice generated.

6:03 pm Kyle texted me a new price for the install stuff. $7549.00.

I just finished working for the day, and I was heading home from Round Rock.

6:34 pm Leo, from Leaf Filter, calls me.

He told me I needed to pay the installation crew, so they could go to their next job. I told him I needed an invoice, with the breakdown of the costs for the installation. The numbers Kyle texted me did NOT add up. Leo told me I would not get a new invoice or contract, just a price.

I told him I would NOT pay Leaf Filter until I received an updated contract with the pricing for the work that was completed. He got angry. He said I would have to work out payment with Kyle, and then Leo hung up on me.

7:30 pm I got home, and inspected the project. The gutters looked great.

7:39 pm Kyle texted me a screenshot of the final price.

$8882. More than the original price, and with a lot less fascia. That is also more than the price he quoted me 1.5 hours earlier, via text.

7:48 pm Kyle called me. He told me a representative from Leaf Filter would come to my House on Monday, and go over all the pricing.

I told him that would work, and that I would pay for the gutters at that time.

Monday 06/19/2023 1:54 pm Leo called, and said he would like to come to my house and discuss the payment this week. He was told to set up an appointment, anytime after Monday.. Of course, Kyle told me they would be at my House Monday afternoon.

Wednesday 06/21/2023 10:37 Leo called and said he is in traffic, but on his way to my house.

12:00 - Sat down with Leo. Expressed my frustration, and how pissed off I was.

We settled on a Price of $6400.and parted ways.

The Gutters installed by Maldonado Gutters are great. They have already been through 3 torrential downpours and performed flawlessly.

Summary: Gutters = Good, Leaf Filter the Company = Horrible

Bradley Liberty Hill, TX

The installation quote was WAY over exaggerated. They ended up installing about 1500' of gutter for $2300.

The initial quote was $6000. That was about a year ago.

This year I found spots where the screen was coming loose and actually catching debris. Te lifetime warranty does not cover defective product so I now have to pay them to come fix the bad work they did.