What Their Customers Are Saying

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All testimonials are provided and verified by LeafFilter. Verified testimonials on PissedConsumer is a paid feature of the platform.

LeafFilter Staff

LeafFilter
LeafFilter Staff, not only fixed our gutters for future freedom, but also fixed a leaky gutter problem which we didn't even know existed! Thank you and God bless you for all of your hard work-so perfectly done! -Cynthia W.
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Initial meeting very informative

LeafFilter
Initial meeting very informative and professional. Everything explained in detail. Enjoyed meeting your representative. Installation completed without issue. Installer very polite and kept me informed throughout the process. Thank you. -Sherry M.
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Fast and High Quality

LeafFilter
I was so pleased with the speed of scheduling a consultation and the installation. Everything about the product was explained thoroughly, and I had a chance to inspect the work and ask questions after installation. Great job all around! -Meg M.
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LeafFilter's reply dated Sep 06, 2024 to: Guest-6078012's review

Thanks for taking the time to leave us a review. Your satisfaction is especially important to us. Please contact us at 800-749-4566 to share any additional details we can take into consideration.
Anonymous
map-marker Lawrenceville, Georgia

Leaffilter replaced one gutter and placed gutter guards

Leaffilter replaced one gutter and placed gutter guards

LeafFilter replaced one gutter and place gutter guards on 1/4 of my house for a price of $5000, but they did a family member house, the entire house for $1400, I was told that this was the correct pricing and my family members house was completed, by using parts that were left over from another project. I spoke a supervisor his name was Colonna Steven, I received no resolutions from with this problem, we spoke several times

User's recommendation: Never use this company

Anonymous
map-marker Ashburn, Virginia

Warranty: Clogged LeafFilter Gutters

I have had LeafFilter gutters for several years. The gutters are overflowing just as they did before LF installation.

You can see the gutters overflowing when it is raining and see the stains on the gutters all the time.

In one area where LeafFilter did downspout work, the water gushes onto the wall and a window.

I am hoping that the guarantee means that you will be able to send a crew out to unclog the gutters.

Thanks for your follow up.

View full review

User's recommendation: No not waste your money: overpriced and no warranty

LeafFilter's reply dated Sep 06, 2024 to: Cheryl L Jdk's review

Thank you for reaching out to us and providing this feedback. Your situation is not our standard, and we will share this information with our team to minimize issues like this in the future. Please reach out to us at 800-749-4566, so we can help you directly.
Cheryl L Jdk

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Colorado Springs, Colorado

What a scam!

I signed a contract on August 6. System was installed poorly, including putting it under my shingles so my shingles now curl up.

I have talked with 14 different people, 2 individuals twice and 1 individual 4 times. They do not show for appointment. They do not fix the system. Their customer service individuals always say "I am so sorry" but nothing changes.

I have been lied to, treated rudely and intimidated. I would like them to come get their materials and get out of my life!!

Do not buy!! Shame on Consumer Reports for giving them a solid rating!!

User's recommendation: Do not buy!

LeafFilter's reply dated Aug 20, 2024 to: Sandra R Med's review

Thanks for taking the time to leave us a review. Your satisfaction is especially important to us. Please contact us at 800-749-4566 to share any additional details we can take into consideration.
Sandra R Med

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dallas, Texas

Job was undone.

Updated by user Aug 21, 2024

I will try and DIY the issue.

Original review Aug 20, 2024

Two and half hours with the salesman, more than three hours with Lowes', installer arrived proceeded to cut himself (not wearing gloves) and packed up and left. After he left found our glass top table was broken even though we asked 'do you want us to remove anything?'.

Installer returned this morning with others and basically told us since the glass table was covered with a tarp and he did not know about it the breakage was going to be adjudicated through corporate. I said to my husband I don't trust them since the installer who had cut himself did not have any kind of bandage on his 'cut'.

Not even a band-aid.

Well, they have left now and I don't think they will be returning. Job not done, broken table and lots of wasted hours.

User's recommendation: Be aware of the sub-contractors.

LeafFilter's reply dated Aug 20, 2024 to: Cheryl L Jdk's review

Thank you for taking the time to provide us with your feedback. We understand the importance of having a positive experience as a homeowner, and we’d like to help. Please contact our dedicated support team at 800-749-4566. They are committed to finding a solution that meets your needs.
Cheryl L Jdk

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Verified Buyer
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Colorado Springs, Colorado

Customer service

LeafFilter - Customer service

LeafFilter seems to be a great product; Consumer reports rates it high. It is very expensive!!

Their brochures say they will not walk on the roof nor will the product be installed under the shingles. The installer did both. Trying to get the installation fixed has been a nightmare. It has been two weeks.

I have talked to 7 different people. The last person threatened me with putting a lien on my house.

I have been lied to, demeaned, ignored and threatened. A lesser product may be a better choice for you

User's recommendation: Do not buy

LeafFilter's reply dated Aug 20, 2024 to: Guest-6053099's review

Customer satisfaction is our priority. Please feel free to contact us at 800-749-4566, so we can ensure a 5-star experience.
Anonymous
map-marker Fayetteville, Georgia

Warranty: Clogged LeafFilter Gutters

I have had LeafFilter gutters for several years. The gutters are overflowing just as they did before LF installation.

You can see the gutters overflowing when it is raining and see the stains on the gutters all the time.

In one area where LeafFilter did downspout work, the water gushes onto the wall and a window.

I was hoping that the guarantee means that you will be able to send a crew out to unclog the gutters.

Unfortunately, LeafFilter really does not have any customer service at all.

All of their phone numbers and all other contact information is for sales and not service after the sales.

It should be noted that there advertising about never having to clean your gutters again is completely and utterly false. Lifetime guarantee is also a complete scam since there is no way to exercise that guarantee.

Please, do yourself a favor and do not do any business with LeafFilter!

User's recommendation: Never buy from this: company all of their advertising his faults

LeafFilter's reply dated Aug 20, 2024 to: Marlene B Thq's review

We understand that being a homeowner comes with many responsibilities and the last thing you want to do is clean your gutters. LeafFilter is considered "low-maintenance" because like any exterior part of your home there is some level of upkeep required. We do charge for services not outlined in your warranty. Normally, we don't negotiate these costs; however, if you would like to provide additional details or discuss further, please call 800-749-4566.
Marlene B Thq

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Verified Reviewer
| map-marker Spicer, Minnesota

Dissatisfied customer

Updated by user Aug 23, 2024

Yes we contacted them and they do not care once they have your money. told them they do false advertising that you still need to get on a latter when you are in your 60,s 70,s or 80.s and clean debre off your screened gutters and they gurrantee never have to clean your gutters again.

Original review Aug 16, 2024

False advertising, claims you never have to us a ladder again, not true, debrie clogs gutters and water goes over top, terrible customer service, paid 10,000 dollars for this system, it doesn't do as advertised, we want our money back, they want to charge you for coming out to even look at the problem,

User's recommendation: Don't use this company, 0 recommend,

LeafFilter's reply dated Aug 13, 2024 to: Railynn Gbb's review

Please know that we are here for you and want to help. Please call 800-749-4566 at your earliest convenience.
Railynn Gbb
map-marker Chicago, Illinois

Part of the cover has blown off. I need it replaced please top of gutter cover has blown off

I had someone doing some jobs for me and as he looked up, he noticed a piece of the cover had blown up. It was bent up over the roof

User's recommendation: I have none

LeafFilter's reply dated Aug 13, 2024 to: Guest-6022862's review

We understand that being a homeowner comes with many responsibilities and the last thing you want to do is clean your gutters. LeafFilter is considered "low-maintenance" because like any exterior part of your home, there is some level of upkeep required for optimal performance. While you may have to brush off any debris that doesn't blow off on its own - you won't have to clean your gutters out.
Anonymous
map-marker Crosslake, Minnesota

Build up on top of screens and water goes right over the top and down into window wells gutter doesn’t fill up as they say but no water can get them either

If you have trees near your home they will notwork as everything builds up on top of screen and water goes right over the top leaf filter will not do anything have talked to several people at leaf filter some say to bad others say you have to maintain them others say when can give you a type of rack to get the leafs etc so forth off the top of screens problem they wont reach 20 to 25 feet this is a very bad product and leaf filter will do nothing wasted 2500.00 dollars dont get burnt with this prouduct

Laura C Vqq

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Verified Buyer
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Verified Reviewer

The guards have caused so much damage to my home! Do not use!

LeafFilter - The guards have caused so much damage to my home! Do not use!

Water runs over the guards and into home and basement. I've had them out 3 times since the installation on 9/19/22 with no resolution.

Water stains on ceiling, warped floors and door jamb, had to buy a wet vac. We didn't have any of these problems before the Leaf Filter was installed. Worse decision ever.

I'm trying to get the company to remove them and reimburse me for the initial cost as well as the damages to my home.

P.S. They also collect debris on top, which looks awful, and you still have to pay to get the roof and gutters blown off, so there really isn't any savings.

View full review
Cons:
  • Does not work

Preferred solution: Full refund

User's recommendation: Do NOT buy

1 comment
Guest

Thank you for bringing this to our attention, Laura. We take our customers’ concerns very seriously and have shared your review with our support team.

Please give them 2-3 business days to contact you. We appreciate your patience and the chance to make this right.

LeafFilter's reply dated Jul 26, 2024 to: Guest-6008573's review

We understand the importance of having a positive experience as a homeowner, and we’d like to help. Please contact our dedicated support team at 800-749-4566. They are committed to finding a solution that meets your needs.
Anonymous
map-marker Louisville, Kentucky

It’s All A Scam

LeafFilter only cares about collecting your money. The product is cheap plastic that bends and warps.

They hire random people off the street that show up with ladders tied to the roof of their car. The salesman are beyond pushy and to get charged over $25/ft for something you can hire a local company to do the exact same thing for less than half the price, Im pissed.

This company is a sham. Lawsuit after lawsuit.

User's recommendation: AVOID AT ALL COST

LeafFilter's reply dated Jul 10, 2024 to: Sheila O Uhp's review

We certainly understand the urgency behind your concern. We can assure you that we have relayed your customer information to our support team, and someone will be with you within 48 business hours. If you'd like to speak to a member of our team, please call 800-749-4566 or email us at support@leaffilter.com.
Sheila O Uhp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Eugene, Oregon

LeafFilter scammed and Ripped off my Elderly-inlaws for almost 7K

Updated by user Jul 25, 2024

As Expected, NO ONE has ever gotten in touch with us. They continue to be crooked and dishonest.

I've actually found Class Action lawsuits won against them for their "Fake" guarantee, and inferior materials and work. Basically a JUNK system that doesn't work.

Original review Jul 10, 2024

LeafFilter came out razzle dazzle, the sky is falling, you need these on your gutters to save your home. It will protthe fascia,etc.

Two kids came with stuff they just bought at Home Depot- they verbally told us. Yes Home Depot sells the Exact materials at less than $3 a foot. They slapped up a mess, crooked crazy half metal, half plastic extenders for downspouts. In 2 places, we never had them, they DIDN'T WORK.

The pitch of the house doesn't allow water to run there. They came back out in a couple days to look at the mess, they REMOVED the downspouts we were charged for, said a. Reimbursement check would be sent out. HaHaHa.

Nothing. I called over 100 times, no one EVER got back to us. One rep read notes saying they removed old downspouts. We just bought this house, I have the pictures of NO DOWNSPOUTS.

They continue to lie and avoid my emails and calls. They've been out at least 4 times, for leaks, the gutter coming off, etc. These are junk. No Super Silicone they supposedly invented.

It's a SCAM. You can buy the stuff at Home Depot for a tiny fraction of what they took. Almost 7 thousand dollars- For NOTHING. The salesman JIM THEOPHILE is a Weasel.

Liar and a coward. I contacted him multiple times, he's just a terrible person and don't allow him on your property. This whole thing has been a NIGHTMARE. The gutters pile up with tree crap all over it.

They leak when it rains.

WORST DECISION EVER. Scamming tbe ELDERLY.

Loss:
$5721
Cons:
  • Garbage material
  • Con artists for sales people
  • Terrible installation

Preferred solution: Price reduction

User's recommendation: RUN FROM LEAFFILTER

LeafFilter's reply dated Jun 28, 2024 to: Anjuli Zeq's review

We understand that being a homeowner comes with many responsibilities and the last thing you want to do is clean your gutters. LeafFilter is considered "low-maintenance" because like any exterior part of your home there is some level of upkeep required. We do charge for services not outlined in your warranty. Normally, we don't negotiate these costs; however, if you would like to provide additional details or discuss further, please call 800-749-4566.
Anjuli Zeq
map-marker Houma, Louisiana

Shoddy installation/Poor customer service

Updated by user Jul 21, 2024

I sent a letter to LeafFilter along with photographs of the things I found were wrong on 7-10-2024. Today is 7-21-2024 and I haven't heard from them. I will write again on 8-10-2024.

Original review Jun 20, 2024

Something didn't look right so I climbed the ladder and found that one of the panel ends was curled up, allowing leaves to go in the gutter. I called the Baton Rouge, LA office and they told me I would have to pay $95. It is obvious that the curled up panel is due to defective material or shoddy installation so I told them not to send a repairman

User's recommendation: Do not use this company. Save your money

LeafFilter's reply dated Jun 11, 2024 to: Guest-5915669's review

Please know that we are here for you and want to help. Please call 800-749-4566 at your earliest convenience.
Anonymous
map-marker Newark, Ohio

Less than 4 years and over $3000 the leaf filter was worthless

LeafFilter - Less than 4 years and over $3000 the leaf filter was worthless
LeafFilter - Less than 4 years and over $3000 the leaf filter was worthless - Image 2
LeafFilter - Less than 4 years and over $3000 the leaf filter was worthless - Image 3

We were having new siding put on our home and the contractor showed us why the gutters were not working. The screens were clogged.

When I called LF about the situation, they didnt want to hear it.

I definitely would not recommend. I have pictures but apparently I cannot share.

LeafFilter's reply dated Jun 10, 2024 to: Brenda S Brr's review

Thank you for bringing this to our attention, Brenda We take our customers’ concerns very seriously and have shared your review with our support team. Please give them 2-3 business days to contact you. We appreciate your patience and the chance to make this right.
Resolved
Brenda S Brr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Terrible service

LeafFilter - Terrible service
Updated by user Jun 25, 2024

Company fixed the issue and I have been provided with apology. After several calls to there corporate offices they scheduled someone to come fix my gutter . I still am disappointed I felt like I wasn’t important to them because I was just a service call

Original review Jun 10, 2024

Trying to get a repair done is horrible been 3 weeks no communication and lies .. I was told I could only talk to a district manager if they dont show up and they didnt show up and still no district manager .

They were here the next day to install them when I bought them but boy not in the industry to help service their product . Then get told if I get someone else to do it then it voids the warranty . Terrible .

Call the 800 number and get told Im on the schedule today and check with bob because he didnt say that and he said your not on the schedule I do the schedule so they are just saying that to get you off the phone ! Terrible service .

Preferred solution: To get my job done . To get my gutter repaired and have responsible communication

User's recommendation: Hope you don’t need them to help you fix anything

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