LeafFilter
Reviews and Complaints

On 9/8/2023 I sent a text to the salesperson, Cale B Good, that I needed a separate invoice for just the gutters and installation for insurance purposes. All I received was a copy of my contract.

On 10/2/2023 I sent a text and he replies showing 18' gutters @ $45 = $810. I think his price includes the leaf filter on this amout of gutters. On 11/28/2023 I sent another text that I needed an invoice on just gutters & installation, no leaf filter as the $810 is completely out of line of what the insurance company will allow. Also, the referral person has not received his payment ( Jerry Miller, 206 Madden Ave, DeWitt, NE 68341) I have not received a response from the salesperson.

He was very quick to do the selling!

I thought the quote price was good for a year but he said since we received a discount in the mail we needed to do a purchase on the day he was here! Not a GOOD salesperson ever if that is his name.

They made the first appointment for Black Friday (11/24/23) and No Showed to the appointment. When we reached out, they could not find out information in their system, that we filled out at the end of October and gave them the deposit check (also cashed days before the first appointment for installation).

We called on Black Friday, again on Monday and again on Tuesday. Tuesday evening I get a call from the person, extremely apologetic (as expected) but when I said I had to request that day off, and we should be compensated for the inconvenience he said that the job was at cost, and they couldn't lower the amount anymore, but could give us a $150 gift Card for the inconvenience, which would be here for the installation. Yesterday I received a text from the installer asking to confirm today's job. I texted back to confirm and asked about the gift card.

He said he checked with the Director of Installation and the gift card hadn't been delivered to them yet, as it takes 2 to 3 weeks, and the Director told the technician that they should have rescheduled the job. The Technician said that he didn't want us waiting again for the appointment, so he wanted to keep the appointment for us. At this point, I said this is what we'll do. Keep the gift card, I'll make the check for the remainder of the agreed amount minus $150, and we're good to go.

The technician responded with we could not lessen the job total, as it was already at cost. (It is none of my concern if they make money on the job, or lose money. I made a contract with the sales person for the job, paid the deposit and was made available 2x to ensure we could get the job done. The company had failed to live up to their end of the work contract, and has displayed zero ramifications for such actions.) I told the technician I wasn't budging on the $150 less on the final check, and he cancelled the job.

I asked him to have the district manager to call me in the morning, so that we can coordinate the deposit reimbursement, but I have yet to hear from anyone from Leaffilter.

As a consumer based business, you need to understand that dealing with customers is important. Do what you say, and say what you do.

Show up to appointments, communicate issues, and if it costs you to own up to mistakes or to make it right, that's the cost of doing business. Learn from it, adjust from it, and make your teams better for the next customer.

We had a appointment for today between the hours of 8 a.m.-12p.m.. No one showed up, so I called the service line and spoke to a lady about it and she said that she would send a message to the service manager and someone would call me let me know when the service technician would be here.

Never received a call from the service manager nor the technician. No one showed up.

We canceled our contract because we decided to have no Leah guards on the gutters for this house at this time. Also we have run out of money.

Screen plug and water goes over the top gutter may stay clean but when the water goes over the top and right into basement window wells it is causing problems i have spoke to leaf filter several times they say lifetime warranty not true they will come out for 95.oo dollars to look at problem i already no what the problem i am 77 years old and did not want to have to climb ladder to clean gutters well leaf filter says after the fact you have to do maint on them I did ent see that in the fine print there life time warranty is worthless and so is there product paid 2000.oo dollars. To install looking for a local person to take them off i just wish leaf filter would come back and take them but they wont called coveralls times it does no goo

I had 3 appointments they never showed up

Missed work twice lost wages from work

Waiting all day for installation all for nothing

Was the Anaheim office disappointing

Irresponsible. Appointment person Richard

Good luck

The gutters on the north side of our house are not functioning correctly.

The water is falling behind the gutter. And in some cases missing altogether.

The north side was the last installed and many problems exist. We can show the problems and we think they are covered under warranty

.

When they cleaned the gutters, they pushed all the debris down the downspout and clogging it. I called Leaf Filter

and told them.

They sent out a guy and he said my downspouts go underground

and they do not cover this.

My

downspouts empty on the ground!!!, Not underground. So

this was a bunch of BS.

All of the work we paid for wasn't completed, and what was completed ruined our gutter system. The only miters that don't leak are the ones that weren't replaced.

A week ago I emailed our Leaf Filter sales rep, Dan Rosenthal, that after the senior installer came out to "fix" the leaks the original installer created in our gutter system, everything still leaks like a sieve.

I followed up with a voicemail, and still no response.

I am asking for a full refund of our purchase price, plus $5,925 to replace the gutter system your company ruined. I'm happy to supply damning pictures and video of the damage done to our home.

I never signed up for your emails. I don't even own a house much less need yard work. Please take me off your listing...

High pressure sales tactics were used by sales rep. He claimed we would NEVER have to clean our gutters again which is deceptive.

The price of $5611 was good for that day only. We felt overpowered by a slick, fraudulent presentation. He said winter install was not an issue, even though we had a lot of snow. There was no way to clean the snow-filled gutters before installing.

We told him we had new fascia/soffits going up in 2023 and he said no problem. He did not mention their class-action lawsuit which had just closed three weeks earlier It took only 2 hours to install the guards. After snow melted, cut gutter straps, pieces of metal, and screws were everywhere. This resulted in our shingles bulging over those areas.

Over winter, the guards iced up, preventing water from entering the gutters. The ice dam was 6x4 and 8-9 thick. Melting ice backed up under our shingles and caused ceiling damage. In 38 years, this never happened.

Two so-called technicians came out to address the ice issues and told us to clean them twice a year. One said, That was the best I could do because valley areas are always a problem. These technicians show up in non-marked cars with a few tools in the back seat. The guards completely clogged with granules and cottonwood seeds in the spring.

Water poured over the gutters while nothing came out of the downspouts. Our long-time contractor had to remove the guards in order to replace the fascia and soffits. This was against what sales rep told us. Our contractor told us all the gutter straps had been cut.

He removed the guards, and I spent hours cleaning them. The sections were twisted and warped.

When we contacted LeafFilter, Chris at LF told us it was black and white against us because their technicians should have removed the guards and not our contractor. This apparently voids any so-called warranty.

I registered and received my warranty. I downloaded and printed the warranty but it doesn't have my name and address on the paper. Is it supposed to have any information showing the warranty is for my house ?