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Thank you for bringing this to our attention, Carla. We take our customers’ concerns very seriously and have shared your review with our support team. Please give them 2-3 business days to contact you. We appreciate your patience and the chance to make this right.
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I have been dealing with LeafFilter since November 2022. I need someone to come out & fix what they have messed up & repair the damage done by their sub-contractor employees. They've had at least 3 people come out & assess the damage, document & take pictures. Plus I have sent multiple pictures myself. They all agree it's messed up, the roof needs fixed, 3 of my existing gutters that were brand new seamless gutters that were installed prior to LeafFilter replaced, the fascia board & flashing replaced, etc, & the system that I paid for properly installed. The leak that they have caused is soaking my siding worse than it was when they assessed the damages last time. I have been told time & time again that they would take care of this mess & have someone out here to repair & install. Then they decided that the roofer should take care of that first, so they gave me a number to a roofer to call & get estimate. Their roofer did not show up. Then they decided I should choose a roofer, get estimate & send it to them. The first 2 roofers that came out didn't want to be involved. The third one inspected, sent me an estimate & pictures of what needed done & I promptly sent them to Don Cipriano as requested. Then I call them because they never do & I'm told my claim was denied. What claim!! I never filed a claim! What claim? There is no claim! This is what you did & what you need to fix. I don't need to claim anything. They messed up & they need to fix it. Multiple people have been here to document & take pictures & all have said how terrible it looks, apologized for the damages, noted the damages & what wasn't done & said someone would be in contact. However, they told me to go ahead & get a roofer out for estimate so they would have that, as well. Then they wanted me to go ahead & have the repairs made to the roof & then I would get reimbursed by the subcontractor they use that caused the damage. I said absolutely not. They would be getting reimbursed not me. So, here we are & nothing is fixed, the damage from the leak is getting worse & still nothing. What the heck can you do for me to get somebody out here & fix this nightmare they've created. Since this all started, I have had a stroke. This is not good for me. I shouldn't have to be dealing with this stress. They *** up, they have already admitted that multiple times, they need to follow through & fix it. Period.

Carla Gordon

Crestline CA.

(909)589-****

(562)544-****

User's recommendation: They make appointments then No Call, No Show. Promise they'll fix your issues promptly & don't follow through. Their customer service is horrid & they don't stand behind their product. On sign up, what was pitched & what actually took place was absolutely not the same.

Location: Forest Falls, California

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